Shipping Timelines: Updated April 18, 2022


 

Dear FitTrackers, 

We would like to start by apologizing for the length of time it has taken to get your scale to you. We understand you are looking forward to using it to support your health journey, and our delay has impacted that.

We understand how frustrating this experience can be. Though we do feel we are close to resolving these issues, we understand that does not help in the wait you have had up until this point.

We have tried to keep all of our customers updated with the most up to date estimate on a shipping date but due to this taking longer to resolve than expected, it resulted in some customers receiving multiple shipping dates which is not the experience we are trying to deliver.

For those wanting order updates, please see the most up to date timeline below. Should you have any questions, feel free to email us at support@getfittrack.com

Product Date Ordered Shipping Date*
Dara Scale (White) Sept 14 - May 6 Shipped
Dara Scale (Black) Sept 21 - May 10 June 6
Beebo Dec 17 - May 10 Shipped
Tempo Sept 15 - Sept 30 June 6
Atria Sept 15 - Sept 30 June 6

    *Please allow for 7-10 days delivery once your order has shipped