Shipping Timelines: Updated December 9, 2021


 

Dear FitTrackers, 

We would like to start by apologizing for the length of time it has taken to get your scale to you. We understand you are looking forward to using it to support your health journey, and our delay has impacted that.

Despite our best efforts to counter unprecedented global supply chain constraints in the past few months, all FitTrack orders are facing an additional 2-4 weeks delay. We understand how frustrating this experience can be. Though we do feel we are close to resolving these issues, we understand that does not help in the wait you have had up until this point.

We have tried to keep all of our customers updated with the most up to date estimate on a shipping date but due to this taking longer to resolve than expected, it resulted in some customers receiving multiple shipping dates which is not the experience we are trying to deliver.

For those wanting order updates, please see the most up to date timeline below. Should you have any questions, feel free to email us at support@getfittrack.com


Product

Date Ordered

Delivery Date

Beebo Present Feb 8
Dara Scale
Sept 14 - Nov 7

Feb 21

Dara Scale
Nov 8 - Jan 9 Feb 25
Dara Scale
Jan 10 - Jan 30 Feb 28