To get started with the FitTrack MyHealth app, simply download the FitTrack MyHealth app on your device.

• For users on Android, you can download the app here: FitTrack MyHealth: Track Scale - Apps on Google Play.
• For users on iOS, you can download the app here: ‎FitTrack MyHealth: Track Scale.

To register an account on the FitTrack MyHealth app, perform the following steps:

1. Download the FitTrack MyHealth app

2. Tap Sign Up

3. Use a valid, unique email

4. Provide a valid password

   1. A valid password must contain a minimum of 10 characters with at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 symbol

5. Validate your email using the verification code sent to your email from the app (4-digit code)

6. Input your verification code

7. You have now successfully setup your account

To get started with your FitTrack scale, you’ll need the MyHealth app downloaded to your device. Form here, simply perform the following steps to connect your scale to your app:

1. Make sure your device's Bluetooth function is on

2. Open the FitTrack MyHealth app

3. The option to add a device or connect will be displayed in the top right corner of the app

4. If you select the Add device option, your app will begin to search for your scale. Once your scale is located, you must select the connection option

5. Once the connection process is completed, the app will display your device as connected along with a green checkmark at the top of the My Day Homepage

For additional help, please see the guided video here:

Once you’ve successfully completed a weigh-in, your body measurements will be available in your MyHealth app. To complete your weigh-in, perform the following steps:

1. Open your FitTrack MyHealth app. The MyHealth app must remain open during the entire weigh-in process

2. Ensure that your scale is connected by viewing the connection status at the top of the My Day homepage

3. Step on the scale, and your weight will be displayed

4. The scale will then display flashing zeroes while it analyzes your body composition

5. Continue to stay standing on the scale until the measurement process is completed

6. Your My Health app will automatically direct you to your weigh-in results within the body measurements card

A few things to consider:

• For the most accurate results, we recommend weighing in at the same time every day, ideally first thing in the morning

• It’s okay if your weight and other metrics fluctuate a little bit from weigh-in to weigh-in; this can be a result of what you ate, drank, or other factors

When your scale is not connecting or communicating to the app, perform the following:

• Ensure you have our latest app version downloaded

• Verify that your phone’s Bluetooth function is on

• Verify that your scale is connected by viewing the connection status at the top of the My Day homepage. Your scale will show as connected along with a green checkmark

If you do not see a connected status with a green checkmark, please try the following:

1. Reset your scale by removing the batteries on your scale, waiting 30 seconds and then putting them back in

2. Force close the FitTrack MyHealth app on your device

3. Go to your phone’s Bluetooth settings. Turn Bluetooth off, then turn it back on

4. Open your FitTrack MyHealth app

5. Connect to your scale by selecting add device/connect at the top of the app on the My Day homepage

For additional help, please see the guided video here:

There’s a number of factors that could be impacting your scales ability to display your measurements. If you are experiencing this, start by doing the following:

1. Reset your scale by removing the batteries on your scale, waiting 30 seconds and then putting them back in

2. Force close the FitTrack MyHealth app, then reopen the app

3. Verify that your scale is connected by viewing the connection status at the top of the app on the My Day homepage. Your scale will show as connected along with a green checkmark

4. Ensure you are doing your weigh-in barefoot and that the scale is placed on a hard flat surface

If you continue to have issues, we’d suggest uninstalling your scale and reconnecting it to your MyHealth app by doing the following:

1. Ensure that your scale is connected

2. Select your scale at the top of the app on the My Day homepage

3. Select your scale within the connected devices page

4. Select Forget Device (orange print) and confirm to forget device

5. Force close the FitTrack MyHealth app, then reopen the app

6. Remove the batteries on your scale and put them back in

7. Reopen the FitTrack MyHealth App

8. Connect to your scale by selecting add device/connect at the top of the app on the My Day homepage

9. Step on your scale and weigh-in

If you have successfully resolved the error, you’ll be able to complete your weigh-in using the following steps:

1. Step on the scale, and your weight will be displayed

2. The scale will then display flashing zeroes while it analyzes your body composition

3. Please stay standing on the scale until the measurement process is completed. This process can take up to 10 seconds

4. Your MyHealth app will automatically be directed to your weigh-in results within the body measurements card
   
   Valid instances of an error message:

• Weight has exceeded the scale’s capacity (max of 400 lbs / 181.437 kgs)

• Weight doesn’t meet the minimal amount (6.6 lbs / 2.99371 kgs)

• Scale cannot make contact with your bare feet. In this instance, wipe down the scale & your feet with a damp cloth and try to weigh-in again

• The battery is nearing the end of its life and needs to be replaced

• Instability error (scale is on an uneven surface, ex: carpet)

If you are receiving inaccurate measurements the first step is to confirm that your height, age, and app mode are correct within your user profile within your MyHealth app. To do so, follow the below:

1. Open the FitTrack MyHealth app → Select profile(bottom right) → Select edit Profile (top right) → verify profile info

If the above information is correct, it is possible that your scale needs to be recalibrated. To recalibrate your scale, follow the steps here:

1. Make sure batteries still have power

2. Remove and reinsert the batteries

3. Place the scale on a hard, flat, and even surface

4. Quickly step on and off the scale

5. The scale will show 0.0 lbs/kg

6. The recalibration is now complete

If you are subscribed to MyHealth+ but are unable to access the full experience, please try the following:

1. Open the FitTrack MyHealth app → Select the “Free Trial” icon at the top of the screen

2. Scroll down the page and select “Restore premium” (see the image below)

If you continue to have issues, verify that your subscription is shown in your device subscription settings by following the steps below.

For users on iOS:

1. Open your phone's Settings app

2. Select your name at the top of the screen

3. Select Subscriptions

4. Check if the FitTrack app shows up. If the app doesn’t show up in subscriptions, then the user payment wasn’t processed

For users on Android:

1. Open the Google Play app

2. At the top right, tap the profile icon

3. Tap Payments & subscriptions

4. Under "Subscriptions," check the list for expired subscriptions or subscriptions with declined payment methods 

5. Check if the FitTrack app shows up. If the app doesn’t show up in subscriptions then the user payment wasn’t processed

Your data transfer depends on whether you previously linked your FitTrack Pro app to Apple Health or Google Fit. Your data will move with you from the point you link your FitTack Pro app to your Google / Apple Health accounts and will be available in the MyHealth app when you move.

If you have not yet migrated to the FitTrack MyHealth app, perform the following steps.

1. Close the FitTrack Pro app on your phone (make sure it is not running in the background).

2. Download the FitTrack MyHealth from the App or Play Store and login using your FitTrack Pro email

3. Complete your onboarding journey and connect your scale

4. Head to the “Profile” tab in the bottom right app bar and link Apple or Google under "Connected Apps"

5. After connecting, select the "Data Migration" box shown in the image below and select "Ok" to start the data transfer

6. Once complete, your historical data should display in MyHealth. If it doesn’t, you can always reach out to our support team at  support@getfittrack.com

If you have already moved over to the MyHealth app but still need to transfer over your FitTrack Pro data, perform the following steps:

1. Open the FitTrack MyHealth app

2. Select your Profile in the bottom right app bar

3. Scroll down to "connected apps"

4. Select the connected app box

5. Toggle on Apple Health or Google Fit if you are not already connected.

6. Select the "Data Migration" box shown in the image below

7. Select "Ok" to start the data transfer

Q: Do I have to make the switch? What happens if I don’t.

Yes! MyHealth is the new version of our FitTrack app that offers our users many more features and benefits than the current app. In the coming months, we’ll be moving our entire FitTrack community from FitTrack pro to MyHealth. Soon the FitTrack pro app will no longer work, so you must sync your data and move over to MyHealth ahead of time.

Q: How do I avoid losing data in the switch to MyHealth?

Your data will move with you from the point you link your FitTack Pro to your Google / Apple Health accounts and will be available in MyHealth when you move. If you have not yet connected the FitTrack Pro app to Google / Apple Health you will want to connect immediately.

Here’s how to do it:

1.  Open the FitTrack Pro 

2. Tap "Me"

3.  Tap "Sync Health Report." If you have more than one FitTrack Pro user profile, specify which user's data you wish to sync

4.  Turn on "All Permissions"

5.  The FitTrack Pro app will now pass your Body Fat %, BMW, Weight, Height, and Lean Body Mass to Apple Health or Google Fit, where it will eventually sync with MyHealth. 

6. Download MyHealth and login using your FitTrack Pro username 

7.  Be sure to sync your Apple or Google Health so MyHealth can successfully pull the data from FitTrack Pro 

Q: I seem to be missing data. How do I get it back?

We sincerely apologize for the data loss you experienced. You should have received an email asking you to sync your Apple or Google Health devices ahead of your move to MyHealth. We did this to ensure as much data as possible moved over when you made the switch to MyHealth. The data you see in MyHealth is from the point at which you connected these apps.

The FitTrack MyHealth app is compatible with Apple Health or Google Fit.

To sync with Apple Health:

1. In the FitTrack MyHealth app, tap on your profile (bottom right)

2. Tap on Connected Apps

3. Tap on Connect

4. Allow FitTrack MyHealth to connect with Apple Health

To sync with Google Fit:

Google fit connection is temporarily unavailable. We are aware of this issue and know that it is frustrating. We are actively working to solve this as quickly as possible.

1. Health- Mode with standard measurement setting. Select this mode if you want a full picture of your health and if your goals are health or weight-related.

2. Active - This setting is designed for individuals who lead moderate to active lifestyles. If you workout 3-5 or more times each week or have a physically demanding profession, this setting will provide a more accurate result.

3. Pregnancy - You’re expecting a child. This setting only supports body weight measurement.

To change or view your app mode, perform the following steps:

1. Open the FitTrack MyHealth app

2. Select your Profile in the bottom right app bar

3. Select Edit Profile at the top right corner

4. Select the Mode Folder

5. Select Mode

• Note: only users profiles that are set to female will have the Pregnancy mode option

Mode Accuracy:

Active mode tends to be the most accurate mode for users that lead moderate to active lifestyles. We see more consistent body measurement results for users that fall into the Active category (for users that have as little as 1-2 workouts per week, we recommend “Active Mode” for optimal results)

Adding additional profiles to your MyHealth account is temporarily disabled. You can still switch and access any existing profiles that were previously added however you will not have access to add new ones. We are working on bringing this feature back in the near future.

To manage any previously added accounts, perform the following:

1. Click on the Body Measurements tile or the history tab along the bottom app bar

2. At the top right of the page, you will see the Primary user’s name

3. Select the Primary user’s name to bring up the switch profile menu

4. Select the user you want to switch to or tap “Manage Profiles” to manage your current ones

1. If you want to remove a user, tap and hold the user to remove and slide to the left. Then tap the delete button.

2. If a secondary user wants to weigh in, follow steps 1-3 and then step on the scale once their profile loads.

If you want to remove a user, tap and hold the user to remove and slide to the left. Then tap the delete button.

For additional help, please see the guided video here:

To change the units of measurement, perform the following steps:

1. Open the FitTrack MyHealth App

2. Select your Profile in the bottom right app bar

3. Select the settings gear at the top right corner

4. Select the units folder at the top of the page

Currently we support a number of languages including English, French, German, Italian and Spanish. To change your language within the app, follow the below steps:

1. Open the FitTrack MyHealth app

2. Select your profile in the bottom right app bar

3. Select the settings gear at the top right corner

4. Under general, you can click on Language and select the desired language (see image below)

• Please note that for videos, the audio will be in English for all language settings but the subtitles will be displayed as the language currently selected within the app.

To delete a weigh-in, perform the following steps:

1. Open the FitTrack MyHealth app

2. Select the Body Measurements tile or the History tab along the bottom app bar

3. Scroll drown to the Recent section

4. Expand the section that contains the date you would like to delete using the dropdown arrow

5. Tap the specific date you want to remove 

6. Select the weigh-in you want to remove and slide it to the left while holding the tile. Or select the edit button

7. Tap the delete button (this will be displayed in red) and then confirm the delete in the pop-up

For additional help, please see the guided video here:

To delete a workout or activity, perform the following steps in the app:

1. Open the FitTrack MyHealth app

2. On the My Day home page, scroll down and click on the Activity tile (see first image)

3. Your most recent workout will be displayed or scroll drown to the Recent section. Expand the section that contains the workout you would like to delete using the dropdown arrow

4. Select the workout

5. Select the workout you want to remove under the daily log and slide it to the left while holding the tile. 

6. Tap the delete button (this will be displayed in red) and then confirm the delete in the pop-up

There are multiple ways to view and compare your measurements in the app. To do so, please perform the following:

1. Open the app → Select History on the bottom app bar. Your History graph will be displayed along with Day, Week, or Month filters.

2. Under the graph, you will see all your metrics in a horizontal line. Please scroll and choose between any measurement, and your graph will reflect.

3. Scroll down to the bottom of the history page →There is a “Recent” section where you can select a Month and Year and view specific metrics for each day.

4. Select the process report tab on the history page → Select between two dates, and your data will be compared.

Note: MyHealth+ is required to view a report beyond 4 weeks.

The FitTrack MyHealth Application is free to download via iOS and Android devices.

A subscription is not required to use all of your favorite features, including detailed body measurements, history tracking, progress & trend tracking, and integration with Apple Health and Google Fit.

To experience all of what MyHealth+ has to offer, you will need to choose either a monthly or yearly subscription. You will have access to helpful educational videos and programs without a subscription, but to move forward with our fitness programs, a subscription will be required. All of our subscriptions come with a 7-day or 30-day trial. Feel free to give the free trial a shot and experience all of the features that MyHealth+ has to offer.

The weight limit of the scale is:

• 400lbs

• 181 kg

• 28 stones

The monthly and yearly subscriptions are the same experiences with different pricing models. The yearly plan is discounted on a monthly average vs. the monthly payment option.

To cancel or manage your subscription, perform the following steps:

How do I manage or cancel my subscription on iOS?

You can manage your subscription through your device settings. Find the step by instructions here: If you want to cancel a subscription from Apple

How do I manage or cancel my subscription on Android?

You can manage your subscriptions through the Google Play app. Find the step by instructions here: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

Yes, you may cancel your recurring subscription at any time. Cancel at least 24 hours before the next renewal date to avoid being charged for the upcoming billing cycle. When you cancel, you are canceling the next billing charge—Premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.

If you’ve never upgraded to Premium or never started a Premium trial before, you are eligible for a free trial period, and the first Premium subscription charge on your credit card will be after the trial. Once the trial ends, your subscription will auto-renew unless you cancel. If you purchased a monthly subscription, you will get charged every month. If you purchased an annual subscription, you will be charged every year.

The MyHealth+ subscription can be purchased directly in the app or on our website

To purchase in the app, follow the steps here:

1. Open the FitTrack MyHealth app, select the free trial icon on the top of the home screen or Purchase from Nutrition, Plans, or Settings page ( see image below)

To purchase on our website, follow the link here: My Health App

Is the scale safe to use?

• FitTrack uses Dual Bioelectric Impedance Analysis to measure body fat, which sends a low electrical current through the body when in use.

• This low electrical current is unnoticeable and is safe for humans.

Is the scale safe for members who are pregnant?

• Pregnant women should consult their physicians before using the FitTrack smart scale.

• We recommend seeking professional advice before using any health-related devices.

• Only Body Weight results will be provided with the scale when Pregnancy mode is enabled.

You can cancel your recurring subscription at any time before the next renewal date. Cancel at least 24 hours before the next renewal date to avoid being charged for the upcoming billing cycle.

If you are looking to cancel your subscription, it will come into effect during your next billing charge. Your MyHealth+ premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.

*Customers looking to process a request for cancellation of your subscription, must do so using the same platform that you originally signed up through* For more on how to cancel, check out the below:

Apple

Subscriptions purchased via Apple using the iOS App Store are managed in your iTunes account controls. You can cancel the auto-renew of your MyHealth+ subscription by doing the following:

• Open the Settings icon on your phone
• Scroll down and tap on "iTunes & App Store"
• Click on your Apple ID (top of the screen) and select "View Apple ID"
• Under subscriptions tap "Manage"
• Select disable auto-renew for MyHealth+

For additional support, check out this article from Apple to learn how to manage or cancel a recurring subscription: https://support.apple.com/en-us/HT202039​

Android

Subscriptions purchased on Android using the Play Store are managed in your Google Play Store account controls. You can cancel the auto-renew by doing the following:

• Tap the Play Store App
• Select the Menu
• Select Subscriptions
• Select MyHealth+ subscription
• Cancel Subscription at the bottom

For additional support, check out this article from Google to learn how to manage or cancel a recurring subscription: https://support.google.com/googleplay/answer/2476088?hl=en

Web

Subscriptions purchased on the FitTrack website are managed on the website. You can cancel the auto-renew by doing the following:

• Log in to your portal by visiting www.getfittrack.com
• Once you’re on the website, click the login icon at the top right
• Log in using your email address and password (the same info you use for your MyHealth+ login)
• Click on "My Subscription" on the left
• Under Subscriptions, click on the active subscription link
• Cancel the subscription using the "cancel button"

For additional support, contact our Customer Success team at support@getfittrack.com