FAQ's

Yes, both the FitTrack and Apple Health apps allow you to change units of measurement from pounds to kilograms and vice versa.

1. Open the FitTrack Health App
2. Profile
3. Settings (top right corner)
4. Profile Settings
5. Units of Measure

You can change the Weight Units to KG vs LBS and Height units to CM vs FT/INCH.

Norton does not recognize FitTrack and therefore the Norton App Advisor may require the app to be uninstalled. Our technical team is working with Norton to remove this false warning. FitTrack will never access private information. We appreciate your concern about the safety and integrity of your personal data, and we want to assure you that the FitTrack Health app does not use or access private information. Customer satisfaction is our priority and we view the security and privacy of our customers as a top priority. The access agreement that appears on your phone is an Android requirement; this notification does not appear on an iOS device. The permissions window is controlled entirely by Android. You can attempt to register using a fake email address should you not want to provide a personal email.

1. Go to your profile icon (very right tab at the bottom)
2. Click the setting icon on the top right corner
3. Devices
4. Search for Devices

There are 3 modes on the app - General, Athlete and Pregnancy. To change modes:

1. Go to your profile icon (very right tab at the bottom)
2. Click the setting icon on the top right corner
3. App Mode

Your data will not be transfered over when you login into FitTrack Health. These are two different apps

FitTrack Health is available starting on November 4th.

Thank you for our feedback, at this time, we only show the weight in lbs and kilos. We are working on adding other weight metrics.

Not all of our clients are targeting to lose weight. Some users would like to maintain their weight, but live healthier.

Please check your "junk or spam" folder. Depending on your e-mail system, sometimes these types of e-mails get categorized as spam. If you still have problems with verification please contact us!

Android operating systems are different for each phone device and we are working on making the user experience better for you. Please let us know which Phone Device you use and your Android OS. You may still experience receiving call and SMS notifications on your phone during this time, even if it does not show up on the Message Notifications list yet.

For Atria Users

1. Optimized previous bugs including connecting, synchronization, weather and push notifications
2. Software/Firmware update to our latest version of v2.25. Note - only devices that are currently running on UI version 100-05 can be upgraded.

   - To check the device version of your Atria:

   -On Atria (not on the Health app), swipe down from the home screen.

   -Click on the information icon

3. Updated design to better user experience and app aesthetics
4. In Activity

   -You can now keep track of your other exercises by Adding Exercises into the app and the App will filter the type of sports into the appropriate categories

   -To add an Exercise:

   • In the Activity screen, click on “Add Exercise”
   • Select your exercise
   • Adjust the Exercise Intensity based on efforts - note that not all exercises will have the same efforts and calories burned. Each exercise’s calories is calculated based on the MET score.
   • Enter Exercise time
   • Calories will automatically be calculated based on Exercise Time and Exercise Intensity
   • Select “Add Exercise”
   • Health App will update the categories in the 6 blocks under Motion based on the last exercise input
   • Note: if you use Sports Mode on Atria, the latest exercise will automatically update upon successful synchronization
5. In Activity: Sports Modes Workout History

   -If you often use the Sports Mode function with Atria, you can now view details about your workout including Exercise zones, heart rate, calories burned, and the impact on your day.

   -To view details about your workout history:

   • Sync the watch in Activity section, and ensure that synchronization has been successfully completed
   • Click on the synced data in the the workout history list

   In Sleep

   -You can now see the details of your sleep including total, light and deep sleep and awake time, etc…

   -Health app also includes your Quality of Sleep. The Health app team has spent lots of time to calculate the more accurate results. Sleep Quality is based 50% of the total sleep and 50% on deep and light sleep. To ensure that the sleep quality is accurately calculated, make sure that you have your SLEEP GOALS inputted!!

   -To view your sleep details:

   • Sync the watch in Sleep section, and ensure that synchronization has been successfully completed
   • Click on the right arrow “>” to view more
   • The first section indicates your sleep score.
   • Click on the down arrow “˅” to view more information. The page will expand where you can view: Awake time, total time asleep, bedtime and wake up time, deep and light sleep, your 30 day average and the benchmark according to your age and gender.
   • Note: if you are currently using the Atria watch to track your sleep, we don’t recommend to use the “Add Sleeping Hours” function as this may disrupt the accuracy of your metrics.
   • In Heart Health
     • Sync the watch in Heart Health section, and ensure that synchronization has been successfully completed
     • Click on the right arrow “>” to view more
     • Click on the down arrow “˅” to view more information. This page is where you can view: your heart rate patterns throughout the day, exercise zones (resting heart rate, fat burn and cardio).
     • Note: Resting Heart Rate may seem very long, however, keep in mind that this is the summary starting from 12am so your resting heart rate would also include the time you are asleep.
     • Note: if you are currently using the Atria watch to track your heart health, we don’t recommend to use the “Add Heart Rate” function as this may disrupt the accuracy of your metrics.

     For Non-Atria Users or Users that don’t have the device

     1. FitTrack Health can also be used for Users that do not have the Atria device. Here are a list of features that you can enjoy:
        • Track your steps, calories and distance by connecting to Apple Health or Google Fit
        • Note: for Health to track your steps, calories and distance, you MUST allow the app to access your information via Apple Health or Google Fit. If you do not allow, then the app will not be able to capture this information automatically.
        • Manually enter in your Sleep time, Weight and Heart Rates

To add an Exercise:

1. In the Activity screen, click on “Add Exercise”
2. Select your exercise
3. Adjust the Exercise Intensity based on efforts - note that not all exercises will have the same efforts and calories burned. Each exercise’s calories is calculated based on the MET score.
4. Enter Exercise time
5. Calories will automatically be calculated based on Exercise Time and Exercise Intensity
6. Select “Add Exercise”
7. Health App will update the categories in the 6 blocks under Motion based on the last exercise input
8. Note: if you use Sports Mode on Atria, the latest exercise will automatically update upon successful synchronization

Your overall sleep score is a sum of your individual scores in sleep duration against your sleep goal, and deep & light sleep, for a total score of up to 100. Most FitTrack users get a score between 76-95%. Sleep score ranges are:

• Perfect - 100%
• Excellent: 91-99%
• Good: 76-90%
• Fair: 60-75%/li>
• Poor: Less than 59%

To help improve your sleep score, work on your overall sleep habits, heart health, and activity levels:

• Exercise earlier in the day or at least 3 to 4 hours before you go to sleep (source).
• Maintain a consistent sleep schedule (source).
• Meet the CDC’s recommended 150 active minutes per week.(source)

You may not have synced the data fully, please resync the device.

You must see sleep stages to see a sleep quality.

If you see sleep stages but don’t see a sleep score:

• Note that it may take a few minutes for your sleep score to appear.
• Update the FitTrack Health app to the latest version.

You can’t turn off your sleep quality score at this time.

Atria resets everyday at 12am according to the time on your watch. Your resting heart rate includes the time that you are sleeping. Fatburn and Cardio will only be displayed if you have used Sports Modes on Atria. The heart rate history is a summary of your heart rate throughout the entire day. Note that metrics may change the next day as the app recalculates it based on the previous day’s data.

Your watch updates real time and analyzes the data based on 12am up until when you sync the watch. Your body changes throughout the day and when you are sleeping. If you see that your data is different from when you last checked it, don’t worry! FitTrack Health has analyzed your data to provide the most accurate summary from the previous day.

Upon waking up, Atria needs time to exit from sleep monitoring mode and analyze your previous day’s data. For the most accurate results, we recommend syncing the sleep data 1 hour after you have gone out of the bed. Remember that Atria needs a little nudge! Atria will exit from sleep monitoring mode after 12pm or after you have walked a minimum of 30 steps.

A normal resting heart rate for adults ranges from 60 to 100 beats per minute.Generally, a lower heart rate at rest implies more efficient heart function and better cardiovascular fitness. For example, a well-trained athlete might have a normal resting heart rate closer to 40 beats per minute. (source) Our input range is 38 to 220bpm. If you have input a heart rate over or under this range, the Health App would not be able to process it

Note: Atria will not be connected properly to the App if you have connected it through your phone settings and not through the Health App.

Total sleep time on Atria is the time that you are actually sleeping (light + deep), however, Atria also detects the time that you are awake during the night. FitTrack Health analyzes all this information and syncs the data from Atria to the App so you can get a clear picture of your sleeping patterns.

No, currently FitTrack Health only allows users to connect to Apple Health and Google Fit. However, we are constantly making improvements to the app to ensure that we provide the best possible user experience! Stay tuned!

In FitTrack Health’s Add Exercise function, we have 396 sports modes. This feature is only available through the FitTrack Health app. You would not be able to connect this directly with Atria. The feature is made for you to keep track of your exercises in conjunction with Atria!

- How come my metrics aren’t updating when I add data manually?

If you experience a delay in the app updating, please go back to the previous screen and re-enter again. If you are facing bugs, please contact our team through the Contact Form inside the app. The contact form can be found on your profile page -> FAQ -> Contact us.

- Why does it take the average heart rate and not update individually on a daily basis?

-I added my Steps and Distance but made a mistake. How do I change it or delete it?

Please note when adding steps or distance manually, you will not be able to edit or remove your previous entries. We are currently working on an update to be able to make the user experience better. Stay tuned!

Your Bedtime and Wake Up time also includes your awake time. This means it includes the time that you’re laying in bed, right before falling asleep as well as the time when you wake up but not out of bed yet. Your sleep time on Atria shows the actual time you are asleep. In FitTrack Health app, you will be able to see both your Asleep and Awake time.

For most people, resting heart rate is between 60bpm to 100bpm (source). As you exercise, your heart rate increases and Fat Burn and Cardio zones are determined based on your exercise level and heart rate.Your fat-burning heart rate is at about 70 percent of your maximum heart rate.

IOS

1. In the Health app, click on your Profile
2. On the upper right corner, click on the Settings icon
3. Click on Connected Apps
4. Click on Connect
5. Allow FitTrack Health to connect with Apple Health

Android

1. In the Health app, click on your Profile On the upper right corner, click on the Settings icon
2. Click on Connected Apps
3. Click on Connect Go through necessary steps to connect to Google Fit.
4. Your device may request you to download a mobile device management to comply with the Google Policy.
5. Allow FitTrack Health to connect with Google Fit

iOS

1. Click on iPhone settings
2. Click on Notifications
3. Click on FitTrack Health
4. Turn off Allow Notifications

Android

1. Go to your phone Settings
2. Click on Notifications
3. Select FitTrack Health
4. Turn off Show Notifications